Many feel there is no hope for higher education institutions in light of recent closures and widening relevancy, expediency, and outcomes gaps. The debilitating cost of higher education degrees seem to be commensurate with the dysfunctional management systems used to run these institutions. Customer experiences (parents and students) are rough and ragged as they navigate the disconnect between perception and reality. The hope for higher education is in each organization’s ability to cut the crap that has created these gaps. I’ll break it down…

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